Terms and Conditions
Travel arrangements and prices detailed on www.visitlatrobecity.com are provided and coordinated by the Latrobe Visitor Information Centre. The Latrobe Visitor Information Centre has taken due care and responsibility to verify and check all information on www.visitlatrobecity.com as at the time of compilation. However, as the relevant accommodation and tour operators on this website supply this information, it accepts no responsibility for any inaccuracy or misdescription contained within this website or information as so supplied.
Sales of services as contained on this website are made by Latrobe Visitor Information Centre, only as an agent for the person, business or company providing the services. Latrobe Visitor Information Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.
All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.
We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
What Information We Collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
Latrobe Visitor Information Centre collects PII when you:
• Make a booking, requesting assistance with a booking or whenever you submit a query or suggestion
Your full name, address, email address and phone number are taken each time you make a booking with www.visitlatrobecity.com .
How We Use Your Information
Latrobe Visitor Information Centre uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.visitlatrobecity.com may be used to:
• Purchase Latrobe Visitor Information Centre products or services
Information collected when you purchase from www.visitlatrobecity.com is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
Who We Share Your Information With
Latrobe Visitor Information Centre does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers
Latrobe Visitor Information Centre provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Latrobe Visitor Information Centre offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on www.visitlatrobecity.com .
• Legal obligations
Latrobe Visitor Information Centre may be required by law to disclose information provided by you to www.latrobe.vic.gov.au for the purposes of obtaining products or services from www.visitlatrobecity.com . Latrobe Visitor Information Centre may also disclose information against someone who poses a threat to Latrobe Visitor Information Centre’s interests (such as customer fraud) or whose activities could cause harm to others.
How You Control and Access Your Information
Latrobe Visitor Information Centre believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at anytime you would like to alter the PII you provided to www.visitlatrobecity.com in your booking, please contact us.
If at anytime you wish to enquire about any of your PII that is stored by www.latrobe.vic.gov.au please contact us on 1800 621 409.
Validity of Rates
All prices listed on this website are in Australian Dollars (AUD$), please refer to the Currency Converter on the Accommodation search page for the price in your local currency.
Accommodation costs are for room only and do not include transfer or breakfast costs unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.
Deposits. Payment is due within 72 hours of receiving written confirmation from the Latrobe Visitor Information Centre. Please proceed to our "Secure Payment" form to submit credit card details.
Whilst we provide a Free Booking Service, cancellations of confirmed bookings (where payment has been made) will attract a AUD$22.00 (inc. GST) administration fee. This is in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.
These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.
BookEasy™ Secure Payment Gateway is provided using SecurePay SecureBill Product. SecureBill uses high security levels, which are standard for Internet banking and large scale e-commerce sites and involve the use of 128-bit encryption. You can check the security level of a web page by clicking on your Internet browsers padlock or key icon. Encryption is the standard way of protecting your information as it is transmitted between you and SecurePay. This involves converting the information into an unreadable code using a "key" (and also decoding it using this "key"). The longer the key, the more difficult it is for others to break the encrypted codes.